Purchase rules

General provisions

1.1. These purchase rules, together with the documents referred to in these rules, are intended to provide information about your goods ("seller") and to inform persons who purchase goods ("goods") in the online store ("buyer"), goods sold in this online store, conditions of sale ("rules").

1.2. These rules apply to any contract between the seller and the buyer for the sale of goods ("agreement"). Before placing an order for any goods in the online store, please read these rules carefully and make sure you understand them. Please note that before completing the buyer of the order must agree to these rules and the privacy policy, and if he refuses to do so, the completion of the order and the order of the product are not possible.

1.3. We also inform you that these rules may be changed in accordance with the procedure set out in section 6. Every time you order goods, we recommend that you review the rules so that the buyer is sure that he fully understands the conditions under which the order will be placed in a specific case. These rules were last updated in 2021. August 3

1.4. These rules and any contracts between the seller and the buyer are concluded only in the national language.

Information about the seller

2.1. These rules apply when purchasing goods at www.manotrofejus.lt. The seller is your company, a Lithuanian company, duly registered and operating in the Republic of Lithuania, legal entity code 123456789. Data about the seller is collected and stored in the register of legal entities, the registry is managed by the State Enterprise Register Center. Contact by e-mail info@ manotrofejus .lt

goods

3.1. The seller cannot guarantee that the screen of the buyer's device will accurately reflect the colors of the goods. The buyer understands that the goods may differ slightly from their images (in terms of shades).

3.2. The packaging of the goods may differ from the one shown in the images in the online store.

3.3. Unless otherwise expressly stated, all items listed in the online store are available. In the event that the ordered goods are no longer available, the buyer is immediately informed about this by e-mail or other means (call and/or SMS message) and the execution of the order for such goods is terminated.

3.4. The seller has the right to set a minimum and/or maximum order quantity for certain goods during one order.

Processing of personal data

4.1. The seller processes the buyer's personal data in accordance with the privacy policy. Given that the privacy policy contains important provisions of the rules, it is recommended that the buyer read it carefully and make sure that all the provisions of the privacy policy are understandable and acceptable to him.

Conclusion of the purchase and sale agreement

5.1. Buyers can purchase goods in this online store:
a) natural persons over the age of 16 (sixteen);
b) legal entities.

5.2. By approving these rules, the person confirms that he has the right to purchase goods in this online store.

5.3. The ordering procedure established by the seller gives the buyer the opportunity to check and correct errors before placing the final order. It is recommended that the buyer carefully read and check the order placed at each stage of the order.

5.4. The contract between the buyer and the seller is considered concluded from the moment the buyer, after creating a shopping cart in the online store, specifying the buyer's name, surname (in Latin letters) and delivery address, exact zip code, choosing a payment method and familiarizing himself with these rules, clicks the "order" button and pays the order or chooses a payment method. If the order is not paid, the seller has the right to contact the buyer on the basis of the concluded contract or by e-mail in case of any uncertainties regarding the performance of the contract.

5.5. After the buyer submits and pays for the order or chooses a payment method, an e-mail is sent to him confirming receipt of the order.

5.6. After preparing the order, the seller sends the buyer an e-mail and/or a short text message informing that the goods have been sent to the buyer or are ready for collection in the store (depending on which delivery method was chosen).

5.7. Each contract (order) concluded between the buyer and the seller is registered and stored in the database of the online store for at least 180 days.

5.8. In the event that the seller does not have the opportunity to sell the product, for example, because the product is not in stock, because the product is no longer for sale, or because of an error related to the price displayed in the online store, the seller will inform the buyer by e-mail or other means (call and/or or SMS message) and the order will not be executed. In the event that the buyer has already paid for the product, the seller will return the paid amounts within 14 (fourteen) calendar days.

Right to change the rules

6.1. Seller reserves the right to change these rules, including but not limited to:
a) changing the terms of payment;
b) amendments to applicable legislation.

6.2. Every time you order goods, for the purpose of concluding a contract between the seller and the buyer, the currently valid version of the rules will apply.

6.3. Each time the rules change, based on this clause 6 of the rules, the seller will inform the buyer and notify about it, indicating that the rules have been changed and the date of their change will be given in clause 1.4 of these rules.
Return of goods, cancellation of the contract

7.1. The buyer has the right, without giving a reason, to return the received (retrieved) goods - within the period specified in point 7.3 of these rules. This provision means that the buyer, who changes his mind or decides to refuse the goods for other reasons, has the right to notify the seller orally or in writing about his request to return the goods to the seller and to recover the money paid. The cost of returning the product must be borne by the buyer.

7.2. The aforementioned right of return does not apply to contracts for:
a) for goods manufactured according to the buyer's special instructions, which are not pre-made and which are manufactured according to the buyer's personal choice or instruction, or for goods that are clearly adapted to the buyer's personal needs;
b) perishable goods or goods with a short shelf life;
c) packaged goods that have been unpacked after delivery and are unsuitable for return due to health protection or hygiene reasons;
d) goods which, due to their nature, are inseparably mixed with other items after delivery;
(e) packaged video or audio recordings or packaged software that has been unpacked after delivery;
f) contracts for delivery of newspapers, periodicals or magazines, except contracts for subscription to these publications.

7.3. The buyer's right to return goods applies only to natural persons and occurs from the date of conclusion of the contract. The buyer has the right within 14 (fourteen) days from the delivery of the goods to him, to return the goods to the seller and recover the money paid for them or to demand a replacement of the goods. In individual cases specified by the seller, quality goods can be returned within a longer period.

7.4. If the buyer wishes to return the goods and cancel the contract, he must contact the seller orally or send a filled-in free form request to the seller, in which the decision to cancel the contract is stated. Upon receipt of the buyer's notification, the seller shall immediately send a confirmation of receipt of the notification.

7.5. Goods are returned free of charge, and your company provides a parcel sticker for the post office or courier.

7.6. The buyer shall immediately and in any case no later than 14 (fourteen) days from the date of notification to the seller of his decision to return the goods (or to withdraw from the contract) return or transfer the goods to the seller or to a person authorized to accept the seller's goods. The deadline is considered fulfilled if the buyer has sent the goods before the end of the 14 (fourteen) day period.

7.7. The buyer can exercise the right to return the goods only if the deadline set for the return of the goods has not been missed and if it will be possible to return the goods to their original condition and sell them at full or discounted price.

7.8. The buyer who returned the goods will be refunded all the money paid for the goods, including delivery costs. After receiving the goods and evaluating their quality, the seller returns the money for the goods no later than within 14 (fourteen) days.

7.9. The returned item must be undamaged, without losing its merchandise appearance (labels, protective film, etc. intact), and it must also be unused. All returned goods must be with the original tags, protective bags and the same accessories with which they were sold. The returned product must be in its original packaging (with instructions and warranty card, if they were delivered with the product) in the same condition as the one purchased by the customer. Gifts received for the product must be returned at the same time.

7.10. When returning, it is necessary to provide the VAT invoice (its number) and the order number.

7.11. As usual, the seller transfers the refunded amounts to the bank account specified by the buyer in any bank operating in the Republic of Lithuania.

7.12. The seller has the right not to return the sums paid to the buyer until the goods are returned to the seller.

7.13. In all cases, the buyer will have the rights arising from the sale of a low-quality product, which are provided for by the legal acts of the Republic of Lithuania.

Delivery

8.1. At the buyer's choice, the goods are delivered by a transport company at the buyer's expense. In individual cases specified by the seller, the goods are delivered at the seller's expense.

8.2. When choosing the home delivery service during the order, the buyer undertakes to indicate the exact place of delivery of the goods.

8.3. Unloading and delivery services are ordered separately before payment for the goods. The buyer pays for the unloading and delivery of the goods.

Payment

10.1. Payment can be made using the electronic banking services of Swedbank, Seb, Luminor, Citadele and Šiaulių bankas. Settlements are possible in euro currency. Payments are processed using the MakeCommerce.lt payment platform.

Responsibilities of the buyer

11.1. The buyer undertakes to provide only correct and complete data in the purchase form. If the data specified in the purchase form changes, the buyer must update it immediately.

11.2. The buyer undertakes to use the online store honestly and correctly, not to harm its work or stable operation. If the buyer does not comply with this obligation, the seller has the right to limit, suspend (terminate) the buyer's ability to use the online store without prior warning and is not responsible for any related losses of the buyer.

11.3. The buyer must pay for the ordered goods and accept them in accordance with these rules.

11.4. Notwithstanding the obligations provided for in other clauses of the rules, the buyer undertakes, before starting to use the product (including its assembly, installation, etc.), to inspect it and make sure that the received product is the one that the buyer ordered.

11.5. The buyer must comply with other requirements set forth in these rules and the legal acts of the Republic of Lithuania.

Responsibilities of the seller

12.1. The seller undertakes:
a) make efforts to enable the buyer to properly use the services provided by the online store;
b) respect the buyer's privacy, process the buyer's personal data only in accordance with the procedure established by these rules, the privacy policy and the legislation of the Republic of Lithuania.

12.2. The seller undertakes to comply with all the requirements assumed in these rules.

Product quality

13.1. The seller guarantees the quality of the goods (statutory quality guarantee). The seller provides a quality guarantee valid for a certain period of time for different types of goods, the specific term and other conditions of which are specified in the documents accompanying the goods. The warranty obligations of the product manufacturer are valid only if the conditions of use of the product are not violated. Before using the product, the buyer must carefully read the product's operating instructions, if any.

13.2. Defects in the goods are removed, defective goods are replaced, returned in accordance with the procedure established in these rules and taking into account the requirements of the applicable legal acts of the Republic of Lithuania.

13.3. A buyer who wants to file a complaint about a low-quality or incomplete product can do so by e-mail at info@manotrofejus.lt

13.4. After examining the claim, the answer is given within 14 (fourteen) days.
Responsibility

14.1. The buyer is responsible for the actions performed using the online store, including, but not limited to, the correctness of the data provided in the purchase form. The buyer assumes responsibility for the consequences of incorrect or inaccurate data provided in the purchase form.

14.2. The buyer of the online store is responsible for the storage and/or transmission of his login data to third parties. If the services provided by the online store are used by third parties who have connected to the online store through the buyer's login data, the seller considers such a person a buyer and the buyer is responsible for all actions of such a third party performed in the online store.

14.3. The seller, to the extent that it does not conflict with the applicable legal acts, is released from any responsibility in cases where losses arise because the buyer, regardless of the seller's recommendations and his obligations, did not familiarize himself with these rules, the privacy policy and other documents specified in these rules, although such an opportunity was given to him.

14.4. Taking into account the provisions of Article 8, Part 3 of the Law on Electronic Signatures of the Republic of Lithuania, the buyer and seller agree that the confirmation of the buyer's actions in the online store using the online store login data (identification code) has the legal power of an electronic signature established in Article 8, Part 1 of the Law on Electronic Signatures of the Republic of Lithuania (i.e. Y. Has the same legal force as a signature on written documents and is admissible as evidence in court). The buyer must keep his login data to the online store and not disclose them, ensure that the data is known only to him and only he uses the data, not to transfer or otherwise make it possible for other persons to get acquainted with or use the data. If there is a suspicion that the login data could have been obtained by another person, immediately notify the seller about it, as well as immediately inform the seller about the violation or disclosure of the login data to the online store. All actions performed using the buyer's identification code are considered to be performed by the buyer, and the buyer assumes full responsibility for the consequences of such actions.

14.5. The parties are responsible for the violation of the contract concluded using the online store in accordance with the procedure established by the legal acts of the Republic of Lithuania.

14.6. In the event that the seller violates the provisions of these rules, he is responsible for the damage or losses suffered by the buyer that arise as a foreseeable consequence of the violation of these rules. Damage or loss is considered foreseeable if it is an obvious consequence of the seller's breach or if such damage or loss was understood by the seller and the buyer when concluding the contract.

14.7. The seller is not responsible for the information provided on the websites of other companies, even if the buyer accesses these websites through links in the seller's online store.

Events beyond Seller's control

15.1. The seller will not be liable for the failure or late performance of the contract or any obligations under the contract if such failure or delay is due to events beyond the seller's control.

15.2. Event Outside Seller's Control means any act or event beyond Seller's reasonable control.

15.3. In the event that an event beyond the seller's control occurs that affects the proper performance of the seller's obligations under the contract:
(a) the seller will immediately inform the buyer; and
b) the performance of the seller's obligations arising from the contract will be suspended and the deadline for fulfilling the obligations will be extended for the duration of events beyond the seller's control. If events beyond the seller's control affect the delivery of the goods to the buyer, the seller will arrange a new delivery date after the end of the events beyond the seller's control.

Sending information

16.1. The term "in writing" used in the rules also includes e-mails.

16.2. The buyer, in order to contact the seller in writing or in the event that the rules stipulate the buyer's obligation to contact the seller in writing, sends the seller an email to the address info@manotrofejus.lt

16.3. The seller sends all notifications to the buyer to the e-mail address provided in the buyer's purchase form.

Other provisions

17.1. The buyer can submit requests or complaints regarding the goods purchased in the seller's online store on the electronic consumer dispute resolution platform http://ec.europa.eu/odr/.
17.2. Consumer disputes are resolved out of court by the State Consumer Rights Protection Service, registered office at Vilniaus st. 25, LT-01402 Vilnius, www.vvtat.lt