1. The costs of returning the goods are paid by the seller.
  2. Goods can be returned within 14 calendar days of receiving the goods.
  3. Goods are accepted back if:
    • the goods are defective;
    • the goods arrived incomplete;
    • the goods do not correspond to the description of the ad;
    • you received the wrong product by mistake or not as you expected;
    • the item is unused, in the original packaging, unassembled/unpicked.
  4. If the goods were used, but of good quality, and the buyer wants to return the unsatisfied used goods (no later than 14 days after receiving the goods), such a return is accepted, the seller pays the return costs, but returns 50 percent of the new value of such goods.
  5. YOUR COMPANY is guided by the provisions for exchange and return of items provided for in Article 6.362 of the Civil Code and the Retail Trade Rules in force in the Republic of Lithuania. It should be noted that according to Clause 17 of the Retail Trade Rules, "The consumer's demand to replace the purchased goods of suitable quality with similar goods or to return the money paid for the reasons specified in Article 6.362 of the Civil Code can only be satisfied if the seller agrees after purchasing the following goods: <…>
    • 2. perfumery, cosmetics and toilet preparations;
    • 3. photography and cinematography goods;
    • 4. printed books, reproductions and other articles of the printing industry;
    • 5. fabrics;
    • 7. knitted men's, boys', women's or girls' underwear;
    • 8. baby clothes;
    • 9. pantyhose, socks, stockings and other similar;
    • 10. men's, boys', women's or girls' undershirts, nightgowns, pajamas and similar articles;
    • 11. bras, girdles, corsets and similar articles;
    • 18. watches;
    • 19. musical instruments;
    • 21. furniture, bedding, lamps;
    • 22. toys, games, except sports and angling equipment;
  6. Before returning the product, the customer must contact the Seller and fill out the product return form provided to him.
  7. The item must be returned in its original packaging, unused.
  8. An item that has been unpacked, used and put back in its original packaging is considered used and a 50% refund is given for such an item. amounts paid for it.

If you are not satisfied with the product, contact us immediately by e-mail: info@manotrofejus.lt or by phone: +370 12345678